Gate One: VML's Strategy and Innovation Group » customer service http://www.vmlgate1.com Rants about digital media Wed, 23 Mar 2011 20:19:24 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 The Evolution of Customer Relations http://www.vmlgate1.com/2009/12/14/the-evolution-of-customer-relations/ http://www.vmlgate1.com/2009/12/14/the-evolution-of-customer-relations/#comments Tue, 15 Dec 2009 05:50:48 +0000 Joe Grigsby http://vmlgateone.wordpress.com/?p=608 by Joe Grigsby


I’ve written in the past how social media represents a new era for customer service. As part of a recent client presentation we outlined the above diagram as a means to articulate the evolution and why social media matters.

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