Get a Handle on It: Dealing with Negative Feedback on Twitter

One of the scariest things about social media is opening your brand up to negative comments. They happen. Sometimes you’re lucky enough to have your fans come to your rescue and settle the dispute for you. Other times, you have to deal with the issues yourself. And, that can be difficult to do in 140 characters or less. If you’re dealing with complaints on Twitter, check out these suggestions from Mashable’s “5 Tips for Dealing with Complaints on Twitter.”

1. A quick response can go a long way
2. You may have to respond as you, not your company
3. Give yourself more than 140 characters to respond
4. Let someone else respond for you (your fans for instance)
5. Know when to let it go

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